Mike Spang, VP Research, HSA, Inc.
As we move into a digital economy, capture becomes essential technology for users. Capture 2.0 is a reinvention of Capture Software. It is a services based architecture that allows capture related technologies to be embedded in business processes is gaining traction. We have seen a direct move towards cloud based services employed to convert human understandable information to usable data related to specific processes. Come listen to Mike Spang V-P of Research at HSA who kicks off the discussion with a review of what is happening here in this $30bn potential services market and what we see in the future.
Machine Learning, Automation and AI as the DNA of a Solution
Haresh Chhaya, Director, Solution Management, Treasury and Risk, SAP America, Inc.
SAP is the giant behind many business decisions and control over CASH is what powers all major corporations. What SAP does affects so many vendors — and nowhere more so than in the world of managing a company’s payments and receipts. Come listen to and talk with Haresh Chhaya, Director of Solution Management Treasury and Risk talk about how SAP views the use of AI and machine learning in managing risk and cash more effectively in today’s major global companies.
RPA in Capture: The View From an Integrator
Troy DesBarres, Enterprise Architect/Partner, MagicLamp Software
RPA — Robotic Process Automation — is taking the world of capture by storm. RPA is basically a set of technologies that can mimic an office worker’s action and automate them. Citibank stated recently that it can eliminate up to 20,000 FTE’s. No wonder that the valuations are in the stratosphere. But as those of us with ECM experience know, trheory and putting the solution into practice are sometimes different issues and as RPA bumps up against the need to manage unstructured data, it needs capture technologies. Join Troy DesBarres who has installed RPA solutions in conjunction with Capture and seen the issues first hand to learn about the issues and reality vs hype.
Omni-Channel Capture for CEM: What a Call Center Supplier Looks For In Technology and Where Is It Going?
Ashish Bisaria, Global Head of Client Advocacy, Alorica
CEM — Customer Engagement Management. As CEM moves to a one-to-one marketing opportunity, the more a customer service rep knows about the person he or she is interacting with the better. It is no longer about just voice. The systems have to manage many different inputs and be able to look up and react to customer preferences. needs and wants in realtime. Understanding these unstructured engagements is critical to the interaction but also allows regulatory rules and records management implications to be applied as the data is received. This is a capture opportunity. Join us as Ashish Bisaria, Global head of Advocacy at Alorica discusses where state of art solutions are, where they are going and what technology companies in this space are going to need.
Joel Henry, Attorney at Law, Worden Thane PC
Writing and managing contracts is a big opportunity for capture and NLP. Blockchain is the buzzword du jour for just about anything — but it has its place, as we have discussed over the last two years. It does have a place in contracts. Joel Henry, a practicing lawyer who you all enjoyed a few years ago is back to join us to discuss how the legal profession has jumped from being laggards in automation to leading in many ways. Joel will be discussing how blockchain is being used in helping and tracking contract management and the initial moves towards automated contract management with standard terminologies and syntax.
How Digital Transformation Affects the Mortgage Industry
Tony Peleska, CIO, Minnesota Housing Finance Agency
A major area for all of us in the capture industry has been to process mortgages more effectively. We all saw the problems in 2007 when the paper did not follow electronically originated and recorded mortgages into the secondary market. Tony Peleska, previous AIIM Chairman and CIO at the Minnesota Housing Authority has seen the problems of Mortgage Processing firsthand. Come join us as he discusses the challenges and what the industry is doing to resolve the problems and improve the unwieldy processing of mortgage applications.
Health Information Privacy Law – Capture Risks and How to Avoid Them
Paul R. Hales, Attorney at Law, LLC
Electronic capture, maintenance and transmission of Individually Identifiable Health Information are the U.S. Healthcare Industry’s backbone and future, presenting vast opportunities for growth. But massive health information breaches and rampant medical identity theft have ratcheted up enforcement of Federal health privacy law – HIPAA – and emboldened class action lawyers. Paul R. Hales, an expert in HIPAA compliance, will briefly describe the law’s broad reach and potential vulnerabilities of the capture industry to kick off stimulating discussion of health information related risks and rewards.
Using Video Analytics in Assessing Psychiatric Disorders
Alan Pelz-Sharpe, Founder, Deep Analysis Inc.
The cost of mental illness and stress in today’s society is very high in distress to patients and family, but also in lost productivity. All advanced countries spend huge amounts on helping manage mental health — but it remains largely a people business. Today the US alone spends over $200Bn a year in mental healthcare alone – yet only about $1.5B of that is spent on software and technology. The work of psychotherapists, psychiatrists and mental health counsellors is based on the communication and observation of the patient and their behavior. The quality of that work varies widely but has immense impact on individuals, their families and society as a whole. In this session we will explore if advanced AI driven capture technologies using video can play a role in improving mental health patient analysis while managing costs. For example, using video to look at facial expression/emotional capture and decoding is one of the most interesting areas of technology today with major advances being made in its accuracy and ease of use over the last couple of years. Yet today, this emerging capture technology is narrowly targeted at consumers in the world of online retail to gain consumer insights. The session will look at some of these consumer led technologies in production to proposition how mental health care could be a major growth market for capture technology.
HSA Analyst Roundtable: Capture 2.0 Transforming Content Management
Karen Shegda and Toby Bell, Research Directors, HSA, Inc.
Gain insights on how Capture 2.0 will enable actionable Content Management. Learn key business processes that will be impacted and better understand how to focus your development and marketing efforts. This panel discussion will include top analysts that have expertise and focus on Content Management and Capture. Key market enablers and technology advances will be discussed in this roundtable. Do not miss this interactive session.
Capture Attendees Have Included:
Affiliated Computer Services, Inc
All My Papers
AnyDoc Software, Inc.
Opentext / Captaris
CUSP Point Software
Desert Ridge Family Physicians
Digitech Systems, Inc.
Document Capture Company, Ltd.
Document Capture Technologies
Fujitsu Computer Products of America
Government of Canada
I.R.I.S., Inc., a Canon Company
IKON Office Solutions
J & B Software
Jaguar Land Rover
Peripheral Dynamics, Inc.
PFU Systems, Inc
Public Works and Government Services Canada
Ricoh Americas Corp.
Scan Optics LLC
Software House, Inc.
Square 9 Softwarks
Surdak and Co.
Tangent Systems, Inc.
Top Image Systems
University of MT, Agile Data Solutions
Vega Information Srl
WMD Vertreib GmbH
Capture speakers have included:
A. Kershaw P.C.
Delta Air Lines
Document Imaging Report
Grove Hill Solutions
JP Morgan Chase
Kaitlin Hassett Associates
Oaks Partners LLC
Price Waterhouse Coopers
SMW Risk Management Company
State of VT Blueprint for Health
University of Montana/Agile Legal Tech